VPA-NI          (Virtual Personal Assistant-NI)

Thank you for choosing VPA-NI, please take time to have a look at the following terms and conditions:-

We request a Booking Form be completed and signed by both parties before
any work can commence.  This is to ensure that a full understanding of the
work to be completed is agreed.

Where appropriate an estimate for all fees, per job, will be agreed before work
commences.  If for any reason on-going amendments are requested by the
Client it is understood that an appropriate adjustment in the final costs will
be reflected.

Fees are based on hourly rates (accrued in 15 minute blocks), these will be confirmed on the Booking Form.

Before work commences Clients will be asked to pay a 30% deposit towards the estimated costs of the work with the final payment being made within 30 days of receipt of invoice.

Payments can be received via, Cash, Cheque, BACS or Paypal (4% handling charge to be added for Paypal). 

Any bank charges due to the return of non-cleared items will become the responsibility of the Client. 

Whilst every effort will be taken in the production of your material, any errors found will be rectified immediately upon VPA-NI being informed.  This will be carried out free-of-charge if advised within 48 hours of receipt of completed work.  For larger works, ie. over 3000 words, a period of 14 days will be granted for reporting any errors.

Please note it is the Clients ultimate responsibility to ensure that all
work has been completed to their required standards.

When required, outgoing original documents will be issued via a recognised
traceable method, ie. Recorded Delivery, Courier, etc.  It is highly recommended that
Clients also use a suitable method when sending original documentation.

Confidentiality agreements or non-disclosure agreements between VPA-NI and your organisation will be accepted and strictly adhered to in order to protect your work. 

VPA-NI will not undertake any work of an illegal nature and will not create or re-produce materials that could cause offence or be used in an inappropriate or objectionable manner.

A cancellation fee will be incurred for meetings cancelled within three working days of the meeting date.

All face-to-face meetings will be held at off-site locations.